Solution: Denon A/V Receiver AVR 1410/790 With No Sound
As per my normal practice, when I spend more than 20 minutes on a technical problem, and I find the solution difficult to find on Google, I document it here. I figure that at least I can save some time for “the next sucker” who runs into the issue.
Tonight, I came home to find my wife complaining that she could not get sound from the Living Room TV. I was able to quickly ascertain that the issue was the Denon AVR-1410 – our A/V Receiver.
Symptoms:
- No ability to select normal audio surround options – only stereo ones show up in the selector
- No sound on any A/V input, whether HDMI or analog
- When you go to configuration menus, the option to configure the audio is missing
- A periodic clicking noise
- The display periodically of “H/P Input On” on the receiver face
That last one was the real key to the puzzle.
After browsing countless pages, I found this one:
Solution:
- H/P stands for “Headphones”
- Some dust has likely gotten into the Headphone jack, creating a false auto-detection that you have headphones plugged in
- The switching noise is the short/detection firing on/off
- To fix it, you just blow hard in the headphone jack to clear the dust (or you can plug in headphones and remove them)
So, after messing with wires, configurations, and every button on the remote, a simple puff of air did the trick.
Hope this helps someone out there. I thought my A/V Receiver was possessed for a little while.
Solution: Denon A/V Receiver AVR 1410/790 With No Sound:
I’m so glad you took the time to post this! I was so frustrated I would have called tech support and happily paid $20 a minute for help.
As soon as I blew into the jack, I heard the relay click and knew your solution fixed it!
thankyou so much for this!!
Thank you!!!! I spent 2 1/2 hrs on my Denon trying to troubleshoot with a full house of people eagerly waiting for a resolution. I even pulled out the manual! I decided to start looking on the internet and your post came up first. I laughed when I saw your recommendation, decided to give it a shot and *POOF* everything started working perfectly. AMAZING — Again, a SINCERE THANK YOU!!!!!!!!!!!!
Hi, I lost 1 hour, reset Denon and nothing. Your solution help me and it works. Thank you for help.
Thank you Adam!
The reciever is right though – I really need to clean up my apartment =)!
Adam,
The others have said it all, but allow me to reiterate my amazement and laughter when I read your post. I knew immediately that you had found the solution to my problem. Thank you so much for taking the time to post it so that others would not undergo the frustration and expense of having to tear down their systems, send the Denon back to a tech, then reconnect everything when none of that is necessary. Many thanks to you!!!
Wow, I spent time on the phone with DAKMART and DENON Repair Svc and then I read this forum. Found that just by blowing into the headphone jack brought my sound back. Thanks for the info. It saved me from purchasing a new receiver.
You r sooo the man!! Worked like a charm!!!!
Thank you so much for your post!! My husband was away and I was at a lost to fix the clicking and lack of sound. I checked the connections, etc. When I called him, he had no clue. I checked the Internet and voilà…..your solution!!! You saved us countless hours of frustration. Thanks again!
Incredible….Over 3 days of trying to mess around with everything and resetting it multiple times, I just blew into the headphone jack and the sound instantly turned on…THANK YOU!!! You just save me a a lot more aggravation and probably a few hundred bucks in repair.
like those above….AMAZING……thank you!!!!!!!!!you don’t know how much time I was spending on this….thought receiver was gone! One puff and the system worked.
Thank you so much, I spent hours on this issue with no progress. I was ready to buy a new receiver. Found your post and happy I was after that.
Thank you so muc!
Maybe Puff the Magic Dragon was really about CPR for Denon?!
WOW I was just about to take this to a store for repair and I just blew in a little and it started to work! Thanks so much! It’s funny how such a huge problem turned out to be stupid dust.
YOU’RE THE KING, MY KING !!!!!!!!! THANK YOU MY HERO !!!!
When you’re given a lemon, make lemonade. My cabinet has had a broken leg that desperately needed fixing and the cable management was a mess. When my Denon was not working and heard that clicking, my first thought was a short, and usually that means speaker wire. I pulled all the wires but no go. Thats when the Net and your post saved me. And since I had the cabinet pulled out, I fixed the leg and redid the wiring. Not too bad a way to spend a Sunday afternoon.
You are a genious !!
One blow into the headphone jack,and instant sound!
I wish I could shake your hand and say thank you.
Saved me!!! I’m in charge of electronics in our house because my husband doesn’t have the patients. I nearly lost mine with this one!! But worked like a charm. THANKS!!! I can remain the stereo queen in this house for now
Big time thanks. I Googled the issue and your info came up (had no sound with any input). Read your solution and thought what the heck worth a try so blew into the headphone jack and Viola! Instant sound.
Thank you for this!! I nearly pulled all my hair out trying to figure this out. All caused by some dust… Thanks bro!
THANK YOU THANK YOU THANK YOU! I was CONVINCED that the receiver was bad! I just got out my trusty compressed air can and VOILA fixed!
Adam,
Solution worked perfect. Thanks for saving me a ton of time. I was getting ready to replace the fiber cables.
Hahahaha!
Adam!
You rock!
Cheers!
Thanks so much for this. Just experienced the input signal jumping between sources and loss of volume to everything.
Star.
I have not been happy with this receiver since I bought it 2 years ago. I have always had Onkyo or Yamaha AV receivers. The manual on this thing was designed by a sadistic person.
Anyway, thank you for the headphone jack tip. I tried everything else possible. You are a genius my man.
awesome, how did you figure this out?!?! so easy and solved the problem right away. you are a GENIUS!!
Thanks so much for posting this. Worked like a charm to solve my problem. I never would have thought about dust in the headphone jack.
Fixed in less than 15 seconds! Thanks so much
Again, thanks for taking the time to post your resolution. It worked like a charm for me as well. I’m surprised at what a common problem this is..sensitive headphone jack.
Let me be one more person to thank you. I thought my system was fried and the tech guy thought so as well. He took the equipment to send it back to Dennon. I called him back to try your remedy. It worked perfectly. He was shaking his head saying it has never happened to him in his 30 years of installing equipment. Could not thank you enough.
Sunder
Thank you, thank you, thank you, thank you thank you….. I guess you get the point. My 790 sound was clicking in and out all day yesterday and I couldn’t figure out why. This morning there was no sound from any input. Your fix saved me at least $500 and an entire day of re-setting up my system for no reason. I can’t thank you enough.
You are my life saviour! Its 1am and I have spent last 2 hours going thorugh the manual and trying different things. Now I can sleep peacefully.
Bloody brilliant! Thanks so much for posting this solution. I was about to disconnect and take my Denon back to the dealer but a few puffs and all is fixed.
thanks very much, adam! very appreciative of you spending a few minutes to save the rest of us a bunch of time! a puff of air, a little piece of tape over the headphone jack, and this now becomes a mildly amusing anecdote.
i’m totally blaming my wife for missing a spot while dusting.
You, are amazing.
A quick search for this odd problem that had me frustrated led me to your advice and what appears to be a solution! 
I, too, thought my receiver was possessed! I even shut down several other items in case there was interference! Thank you so much!
Dear God, Santa, Fairy godmother or whatever you want to be called Thank you for answering my prayers i had a tech guy come in from Future shop with the sad story my amp was burned i love when you get these Hi tech stores on a barrel this is when you find out what services are given post bying time i went to their store 2 times and phoned 3 times with nobody capable of telling me anything. The tech promised me he would talk to the manager get me a cost deal on a new amp ladaladalada can’t wait until he calls back they will have a price attached to this cure of yours maybe a 72 inch to replace my 52 inch lol. thanks again
THANK YOU! we have a 590 with same problem. didn’t get the HP message that you did. After a few hours on teh part of my husband and later a friend of ours, and setting up an appointment with geek squad, we thought to Google and found this site. again I say THANK YOU. dumb problem. I love the feed back above where they say it turned into an ‘amusing anecdote’.
I’ve had the problems pop up several times. I did the “plug the jack in pull it out method” multiple times. It still continued. Just now tried putting a alcohol dipped q-tip in the jack to clean. So far so good.
Unbelievable! Thank you! Could not figure this one out and soon as I blew on it the problem was resolved!
Thank you sooo much, I have spent hours on trying to fix this problem, I have read the manual from front to back and then back to front over and over. The stress was killing me and was causing so much stress in my home that my wife who looks on google for everything found your blog.
OMG I was ready to leave this unit on the street but could not bear the the thought of someone else going through so much pain.
A little bit of sticky tape is now the permanent fixture.
Thank you for sharing your great wisdom.
Nicholas
Truly a money saver. I thought I had blown the receiver!!! As a last resort, before placing an order for a new one, I googled my problem and found your post. Thank you, thank you, thank you!! So simple it is not to be believed but it worked!!!
Same problem here. Thanks for the fixya! worked like a charm
Include me among the hundreds in saying “Thank You”. The solution worked perfect for me.
Second time this has happened, we took itin ths first time. I wonder if the company got paid yo fix it and just did the same thing. Blowing in the hole did noteworthy for me but once I put the headphone jack in and pulled it out it worked! yeah we won’t miss the finals on the big screen!
This was my exact problem and your solution was correct, thanks
I blew into my receiver, heard a click, and knew it worked after trying other things for an hour. Then I laughed for 5 minutes. THANK YOU.
Spent way too much time trying to figure out why my Denon AVR 1508 wouldn’t emit a sound and the status was always “h/p only”, visited numerous tech solution websites, and was about to throw in the proverbial towel when I saw your post….thank you, worked like a charm!
Yahoo! This really works! We went without sound for 2 days waiting for Geek Squad who was going to charge $180 just for the call! Blew into the jack and immediately we got sound and cancelled the service call. Thank You for posting this!
Thank you! I’ve had this receiver (AVR-790) for 2 and a half years. It had this problem right out of the box, and resetting it would work for a little while. After about 3 months, I even took it to a Denon “repair center” 3 times! The 3rd time it came back to me and they had “fixed it”… Well, it happened again 2 years later (today) and I was getting ready to call Denon. However, all I had to do was blow in the headphone jack!
THANK YOU!
This is amazing. I had the cable tech here for an hour yesterday and he could not fix anything. Told me it was the receiver (which is only 3 yrs. old) ready to pay The Qeek Squad a fortune to come out and diagnosis the problem. I read your post and knew exactly this was our problem. But I am still blown away that it was as simple as that. Amazing and thanks so much for posting this solution.!!!!!!!!!!!!!!!!!!!!!!!
air can did the trick, sprayed jack all fixed
Worked for me too! Thank you for leaving this tip!
Thank you! I ended up having to use a Q-tip to wipe out the headphone jack port; blowing alone didn’t work. However, after wiping it out with the Q-tip, it worked perfectly again. Thanks so much!
Thank you so much for this. Trying to figure out why I couldn’t get sound when the HDMI cables seemed to be working right almost cut the last cord of my sanity. One blow into the jack worked.
Add me to the list of grateful people who appreciate your techno savy and kindness in sharing what you discovered. Kudos to you!
Thanks.
Genius…. I cant believe it was so simple.
Thank you, thank you! Can’t believe it was that easy. Sincerely, The Next Sucker
ADAM FOR PRESIDENT
I did it and it works.
Thans a million.
God bless you
Helped me too. Thanks so much. A bunch of hot air, who knew
yep ..did the trick. Keep on posting!
holy crap, screwed with every setting possible, almost became obsessed. Thank you so much
It works. Thank you soo much. Was about to go buy a new receiver.
I just stuck a piece of black tape so no dust will ever enter again.
Worked exactly as you stated, Many Thanks
Nearly went postal on kids assuming they screwed something up. Jacked around with it for 3 hours before I found this post. Bazinga!!! It works!
OMG! Thank you! My Denon receiver just started doing this now. Your note saved the day!
OMG thank you for putting this on line! My husband tried everything to fix his receiver and was getting frustrated (to put it nicely). I looked on line to see how to reset it for me and everything we found didn’t do anything to help then I found your posting. I jokeinly told him what you had tried and I will be damned if that was the solution! Thank you, thank you, thank you!!
Thank you very much. I’m from Brazil and I thought how that I could’t fix it anymore until I found your solution.
WOW! Thanks for the fix!
Wow! So glad I found this today! Receiver crapped out last night…lost all sound no matter what the input….came home from work today and blew out the HP jack and it works!!! Mucho gracias!!!!
You are the Man, I did everything else, even talked to the dumb asses at Best Buy and they said to bring in the unit for service. You saved me dough
Thank you my hero.
All i can say is WOW, can’t believed this worked. Was ready to call a mental ward to see if a bed was available.
My hero.
You’re the man! This problem has been frustrating me since last night. Blowing into the headphone jack did not do the trick, but once I looked around and dug up a 1/4″ headphone jack, pushed it in, twisted it a few times, and pulled it out, I was back to normal!
I wish I could say something that someone has not already said however Adam you seriously are the Man! Denon troubleshooted with me and concluded it was a blown DSP board. I was convinced it had to be something else so I kept looking and found your post. It was the H/P On issue just like everyone else!!!! Thank You, Thank You, Thank You
You sir are the MAN!! I read everyone’s comments and it’s hysterical how many people this has happened to. I literally tear eyed from laughter when this was the solution to hours of lost efforts pulling apart cables and buying new ones and it just happened to be a little bit of dust. I am sincerely in your gratitude, Thank you!!
Ok Adam, you are my god!
Regards
Adam from Sweden
I had the issue, googled it, found your solution, went to the receiver while turning to my wife and said “I think I know what to do, but it’s complicated” did the trick and voila. I may not know much about cabling, electronics etc. but i know how to google
. Thanks for sharing.
Thank you Adam, I believe I owe you case of beer. After playing with buttons and checking connections I looked at the manuel and then finally Google, this popped up and it was instantly fixed, I feel like I owe you a case of beer for saving me the purchase of a new unit or taking mine in for repair..
Thankyou thankyou thankyou. another case of beer in the credit bank! We were just about to go out shopping for a new amp. I was sceptical but thought we may as well give it a try. Worked right away.
Thanks
Um…wow. I, too, was about to go buy a new receiver, after taking the cover off and fiddling with everything in there. It was clicking on and off while I was reading this, so I got up and blew in the headphone jack, and the sound came on immediately. You just saved me a few hundred bucks, not to mention the happy wife points! Thanks so much.
Denon 790 here. Just got home and wife and kids complaining that no sound coming from TV. Connected Dish network and Xbox via HDMI, picture was fine, no sound at all. My first thought was something wrong with the amps and I was starting to curse at Denon. Figured, do a search and this blog popped up.
Blew into the headphone jack, and message pops up, headphones removed or something like that, and voila, sound back on. Never in a million years would I have ever of though of something like that. I was already on Amazon, looking for a new receiver, lol.
Thank-you so much.
From Argentine, my Denon AVR 1709, worked right away. Gracias loco!!!!!
wow. amazing. just about threw the 790 away. i wish all things were this easy to fix!!
Happy mommy = happy kids. Thanks for the quick money saving information. I was ready to throw the damn thing out.
WOW THANK YOU SO MUCH!!!
Many thanks for this posting. I spent about 30 mins on the Denon website and could not find the answer. One google search led me to your site and the right solution. Thanks again.