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Solution: Denon A/V Receiver AVR 1410/790 With No Sound

As per my normal practice, when I spend more than 20 minutes on a technical problem, and I find the solution difficult to find on Google, I document it here.  I figure that at least I can save some time for “the next sucker” who runs into the issue.

Tonight, I came home to find my wife complaining that she could not get sound from the Living Room TV.  I was able to quickly ascertain that the issue was the Denon AVR-1410 – our A/V Receiver.

Symptoms:

  • No ability to select normal audio surround options – only stereo ones show up in the selector
  • No sound on any A/V input, whether HDMI or analog
  • When you go to configuration menus, the option to configure the audio is missing
  • A periodic clicking noise
  • The display periodically of “H/P Input On” on the receiver face

That last one was the real key to the puzzle.

After browsing countless pages, I found this one:

Fixya: H/P Input On

Solution:

  • H/P stands for “Headphones”
  • Some dust has likely gotten into the Headphone jack, creating a false auto-detection that you have headphones plugged in
  • The switching noise is the short/detection firing on/off
  • To fix it, you just blow hard in the headphone jack to clear the dust (or you can plug in headphones and remove them)

So, after messing with wires, configurations, and every button on the remote, a simple puff of air did the trick.

Hope this helps someone out there.  I thought my A/V Receiver was possessed for a little while.

143 Comments Post a comment
  1. Tyler G #

    Solution: Denon A/V Receiver AVR 1410/790 With No Sound:

    I’m so glad you took the time to post this! I was so frustrated I would have called tech support and happily paid $20 a minute for help.

    As soon as I blew into the jack, I heard the relay click and knew your solution fixed it!

    October 9, 2010
  2. pete #

    thankyou so much for this!!

    November 11, 2010
  3. Tina #

    Thank you!!!! I spent 2 1/2 hrs on my Denon trying to troubleshoot with a full house of people eagerly waiting for a resolution. I even pulled out the manual! I decided to start looking on the internet and your post came up first. I laughed when I saw your recommendation, decided to give it a shot and *POOF* everything started working perfectly. AMAZING — Again, a SINCERE THANK YOU!!!!!!!!!!!!

    November 26, 2010
  4. Lukas #

    Hi, I lost 1 hour, reset Denon and nothing. Your solution help me and it works. Thank you for help.

    December 5, 2010
  5. Peter #

    Thank you Adam!

    The reciever is right though – I really need to clean up my apartment =)!

    December 21, 2010
  6. Larry Staudmeister #

    Adam,
    The others have said it all, but allow me to reiterate my amazement and laughter when I read your post. I knew immediately that you had found the solution to my problem. Thank you so much for taking the time to post it so that others would not undergo the frustration and expense of having to tear down their systems, send the Denon back to a tech, then reconnect everything when none of that is necessary. Many thanks to you!!!

    January 2, 2011
  7. JD #

    Wow, I spent time on the phone with DAKMART and DENON Repair Svc and then I read this forum. Found that just by blowing into the headphone jack brought my sound back. Thanks for the info. It saved me from purchasing a new receiver.

    February 17, 2011
  8. FLC #

    You r sooo the man!! Worked like a charm!!!!

    February 27, 2011
  9. Patricia #

    Thank you so much for your post!! My husband was away and I was at a lost to fix the clicking and lack of sound. I checked the connections, etc. When I called him, he had no clue. I checked the Internet and voilà…..your solution!!! You saved us countless hours of frustration. Thanks again!

    March 6, 2011
  10. Krish Seth #

    Incredible….Over 3 days of trying to mess around with everything and resetting it multiple times, I just blew into the headphone jack and the sound instantly turned on…THANK YOU!!! You just save me a a lot more aggravation and probably a few hundred bucks in repair.

    March 9, 2011
  11. john #

    like those above….AMAZING……thank you!!!!!!!!!you don’t know how much time I was spending on this….thought receiver was gone! One puff and the system worked.

    May 21, 2011
  12. rick #

    Thank you so much, I spent hours on this issue with no progress. I was ready to buy a new receiver. Found your post and happy I was after that.

    Thank you so muc!

    May 22, 2011
  13. Sharon #

    Maybe Puff the Magic Dragon was really about CPR for Denon?!

    May 22, 2011
  14. Jay #

    WOW I was just about to take this to a store for repair and I just blew in a little and it started to work! Thanks so much! It’s funny how such a huge problem turned out to be stupid dust.

    May 31, 2011
  15. Mirko #

    YOU’RE THE KING, MY KING !!!!!!!!! THANK YOU MY HERO !!!!

    June 4, 2011
  16. David Cosford #

    When you’re given a lemon, make lemonade. My cabinet has had a broken leg that desperately needed fixing and the cable management was a mess. When my Denon was not working and heard that clicking, my first thought was a short, and usually that means speaker wire. I pulled all the wires but no go. Thats when the Net and your post saved me. And since I had the cabinet pulled out, I fixed the leg and redid the wiring. Not too bad a way to spend a Sunday afternoon.

    June 27, 2011
  17. Warren #

    You are a genious !!
    One blow into the headphone jack,and instant sound!

    I wish I could shake your hand and say thank you.

    September 5, 2011
  18. G #

    Saved me!!! I’m in charge of electronics in our house because my husband doesn’t have the patients. I nearly lost mine with this one!! But worked like a charm. THANKS!!! I can remain the stereo queen in this house for now :)

    September 9, 2011
  19. bif #

    Big time thanks. I Googled the issue and your info came up (had no sound with any input). Read your solution and thought what the heck worth a try so blew into the headphone jack and Viola! Instant sound.

    October 1, 2011
  20. Brian #

    Thank you for this!! I nearly pulled all my hair out trying to figure this out. All caused by some dust… Thanks bro!

    October 6, 2011
  21. Lauren #

    THANK YOU THANK YOU THANK YOU! I was CONVINCED that the receiver was bad! I just got out my trusty compressed air can and VOILA fixed!

    October 27, 2011
  22. Greg #

    Adam,
    Solution worked perfect. Thanks for saving me a ton of time. I was getting ready to replace the fiber cables.

    October 30, 2011
  23. Guillaume #

    Hahahaha!
    Adam!
    You rock!
    Cheers!

    November 18, 2011
  24. Marcus #

    Thanks so much for this. Just experienced the input signal jumping between sources and loss of volume to everything.

    Star.

    November 20, 2011
  25. infowarrior55 #

    I have not been happy with this receiver since I bought it 2 years ago. I have always had Onkyo or Yamaha AV receivers. The manual on this thing was designed by a sadistic person.

    Anyway, thank you for the headphone jack tip. I tried everything else possible. You are a genius my man.

    November 30, 2011
  26. Neo #

    awesome, how did you figure this out?!?! so easy and solved the problem right away. you are a GENIUS!!

    December 2, 2011
  27. Kathy #

    Thanks so much for posting this. Worked like a charm to solve my problem. I never would have thought about dust in the headphone jack.

    December 4, 2011
  28. Thanks #

    Fixed in less than 15 seconds! Thanks so much

    December 5, 2011
  29. Shawn #

    Again, thanks for taking the time to post your resolution. It worked like a charm for me as well. I’m surprised at what a common problem this is..sensitive headphone jack.

    December 9, 2011
  30. Sunder #

    Let me be one more person to thank you. I thought my system was fried and the tech guy thought so as well. He took the equipment to send it back to Dennon. I called him back to try your remedy. It worked perfectly. He was shaking his head saying it has never happened to him in his 30 years of installing equipment. Could not thank you enough.
    Sunder

    December 20, 2011
  31. Tony Rodriguez #

    Thank you, thank you, thank you, thank you thank you….. I guess you get the point. My 790 sound was clicking in and out all day yesterday and I couldn’t figure out why. This morning there was no sound from any input. Your fix saved me at least $500 and an entire day of re-setting up my system for no reason. I can’t thank you enough.

    January 15, 2012
  32. Ashish #

    You are my life saviour! Its 1am and I have spent last 2 hours going thorugh the manual and trying different things. Now I can sleep peacefully.

    January 28, 2012
  33. rob in Perth, Australia #

    Bloody brilliant! Thanks so much for posting this solution. I was about to disconnect and take my Denon back to the dealer but a few puffs and all is fixed.

    February 4, 2012
  34. ken #

    thanks very much, adam! very appreciative of you spending a few minutes to save the rest of us a bunch of time! a puff of air, a little piece of tape over the headphone jack, and this now becomes a mildly amusing anecdote.

    i’m totally blaming my wife for missing a spot while dusting. :)

    February 6, 2012
  35. Connie #

    You, are amazing. :-) A quick search for this odd problem that had me frustrated led me to your advice and what appears to be a solution! :-) I, too, thought my receiver was possessed! I even shut down several other items in case there was interference! Thank you so much!

    February 11, 2012
  36. Robert #

    Dear God, Santa, Fairy godmother or whatever you want to be called Thank you for answering my prayers i had a tech guy come in from Future shop with the sad story my amp was burned i love when you get these Hi tech stores on a barrel this is when you find out what services are given post bying time i went to their store 2 times and phoned 3 times with nobody capable of telling me anything. The tech promised me he would talk to the manager get me a cost deal on a new amp ladaladalada can’t wait until he calls back they will have a price attached to this cure of yours maybe a 72 inch to replace my 52 inch lol. thanks again

    February 29, 2012
  37. Sandy #

    THANK YOU! we have a 590 with same problem. didn’t get the HP message that you did. After a few hours on teh part of my husband and later a friend of ours, and setting up an appointment with geek squad, we thought to Google and found this site. again I say THANK YOU. dumb problem. I love the feed back above where they say it turned into an ‘amusing anecdote’.

    March 8, 2012
  38. Nathan Majors #

    I’ve had the problems pop up several times. I did the “plug the jack in pull it out method” multiple times. It still continued. Just now tried putting a alcohol dipped q-tip in the jack to clean. So far so good.

    March 27, 2012
  39. Doug #

    Unbelievable! Thank you! Could not figure this one out and soon as I blew on it the problem was resolved!

    March 28, 2012
  40. Nicholas Chrisson #

    Thank you sooo much, I have spent hours on trying to fix this problem, I have read the manual from front to back and then back to front over and over. The stress was killing me and was causing so much stress in my home that my wife who looks on google for everything found your blog.
    OMG I was ready to leave this unit on the street but could not bear the the thought of someone else going through so much pain.
    A little bit of sticky tape is now the permanent fixture.
    Thank you for sharing your great wisdom.

    Nicholas

    April 16, 2012
  41. vade69 #

    Truly a money saver. I thought I had blown the receiver!!! As a last resort, before placing an order for a new one, I googled my problem and found your post. Thank you, thank you, thank you!! So simple it is not to be believed but it worked!!!

    April 30, 2012
  42. Same problem here. Thanks for the fixya! worked like a charm

    May 12, 2012
  43. Jon #

    Include me among the hundreds in saying “Thank You”. The solution worked perfect for me.

    June 7, 2012
  44. Wendy #

    Second time this has happened, we took itin ths first time. I wonder if the company got paid yo fix it and just did the same thing. Blowing in the hole did noteworthy for me but once I put the headphone jack in and pulled it out it worked! yeah we won’t miss the finals on the big screen!

    June 14, 2012
  45. Dave B #

    This was my exact problem and your solution was correct, thanks

    June 15, 2012
  46. A #

    I blew into my receiver, heard a click, and knew it worked after trying other things for an hour. Then I laughed for 5 minutes. THANK YOU.

    June 17, 2012
  47. Hank #

    Spent way too much time trying to figure out why my Denon AVR 1508 wouldn’t emit a sound and the status was always “h/p only”, visited numerous tech solution websites, and was about to throw in the proverbial towel when I saw your post….thank you, worked like a charm!

    July 4, 2012
  48. Margie #

    Yahoo! This really works! We went without sound for 2 days waiting for Geek Squad who was going to charge $180 just for the call! Blew into the jack and immediately we got sound and cancelled the service call. Thank You for posting this!

    July 9, 2012
  49. Justin #

    Thank you! I’ve had this receiver (AVR-790) for 2 and a half years. It had this problem right out of the box, and resetting it would work for a little while. After about 3 months, I even took it to a Denon “repair center” 3 times! The 3rd time it came back to me and they had “fixed it”… Well, it happened again 2 years later (today) and I was getting ready to call Denon. However, all I had to do was blow in the headphone jack!

    THANK YOU!

    July 11, 2012
  50. CJS #

    This is amazing. I had the cable tech here for an hour yesterday and he could not fix anything. Told me it was the receiver (which is only 3 yrs. old) ready to pay The Qeek Squad a fortune to come out and diagnosis the problem. I read your post and knew exactly this was our problem. But I am still blown away that it was as simple as that. Amazing and thanks so much for posting this solution.!!!!!!!!!!!!!!!!!!!!!!!

    August 9, 2012
  51. john lib #

    air can did the trick, sprayed jack all fixed

    August 10, 2012
  52. Michael #

    Worked for me too! Thank you for leaving this tip!

    August 18, 2012
  53. Brian #

    Thank you! I ended up having to use a Q-tip to wipe out the headphone jack port; blowing alone didn’t work. However, after wiping it out with the Q-tip, it worked perfectly again. Thanks so much!

    August 20, 2012
  54. Ezreal #

    Thank you so much for this. Trying to figure out why I couldn’t get sound when the HDMI cables seemed to be working right almost cut the last cord of my sanity. One blow into the jack worked.

    September 1, 2012
  55. bugman #

    Add me to the list of grateful people who appreciate your techno savy and kindness in sharing what you discovered. Kudos to you!

    September 4, 2012
  56. Leonardo #

    Thanks.

    September 4, 2012
  57. Lando #

    Genius…. I cant believe it was so simple.

    September 5, 2012
  58. MK #

    Thank you, thank you! Can’t believe it was that easy. Sincerely, The Next Sucker

    September 15, 2012
  59. john #

    ADAM FOR PRESIDENT

    I did it and it works.
    Thans a million.
    God bless you

    September 17, 2012
  60. Julie #

    Helped me too. Thanks so much. A bunch of hot air, who knew

    September 21, 2012
  61. Richg #

    yep ..did the trick. Keep on posting!

    October 2, 2012
  62. Jean #

    holy crap, screwed with every setting possible, almost became obsessed. Thank you so much

    October 14, 2012
  63. Sandro #

    It works. Thank you soo much. Was about to go buy a new receiver.
    I just stuck a piece of black tape so no dust will ever enter again.

    October 22, 2012
  64. Bill LePre #

    Worked exactly as you stated, Many Thanks

    November 1, 2012
  65. Greg #

    Nearly went postal on kids assuming they screwed something up. Jacked around with it for 3 hours before I found this post. Bazinga!!! It works!

    November 2, 2012
  66. OMG! Thank you! My Denon receiver just started doing this now. Your note saved the day!

    November 14, 2012
  67. Marsha and Scott #

    OMG thank you for putting this on line! My husband tried everything to fix his receiver and was getting frustrated (to put it nicely). I looked on line to see how to reset it for me and everything we found didn’t do anything to help then I found your posting. I jokeinly told him what you had tried and I will be damned if that was the solution! Thank you, thank you, thank you!!

    November 16, 2012
  68. Eduardo #

    Thank you very much. I’m from Brazil and I thought how that I could’t fix it anymore until I found your solution.

    November 24, 2012
  69. kbck #

    WOW! Thanks for the fix!

    November 26, 2012
  70. MH #

    Wow! So glad I found this today! Receiver crapped out last night…lost all sound no matter what the input….came home from work today and blew out the HP jack and it works!!! Mucho gracias!!!!

    December 6, 2012
  71. Rage #

    You are the Man, I did everything else, even talked to the dumb asses at Best Buy and they said to bring in the unit for service. You saved me dough

    December 9, 2012
  72. Thank you my hero.

    January 12, 2013
  73. dale #

    All i can say is WOW, can’t believed this worked. Was ready to call a mental ward to see if a bed was available.

    January 15, 2013
  74. Bill #

    My hero.

    January 20, 2013
  75. You’re the man! This problem has been frustrating me since last night. Blowing into the headphone jack did not do the trick, but once I looked around and dug up a 1/4″ headphone jack, pushed it in, twisted it a few times, and pulled it out, I was back to normal!

    February 8, 2013
  76. Rob #

    I wish I could say something that someone has not already said however Adam you seriously are the Man! Denon troubleshooted with me and concluded it was a blown DSP board. I was convinced it had to be something else so I kept looking and found your post. It was the H/P On issue just like everyone else!!!! Thank You, Thank You, Thank You

    February 8, 2013
  77. Ruben #

    You sir are the MAN!! I read everyone’s comments and it’s hysterical how many people this has happened to. I literally tear eyed from laughter when this was the solution to hours of lost efforts pulling apart cables and buying new ones and it just happened to be a little bit of dust. I am sincerely in your gratitude, Thank you!!

    February 24, 2013
  78. Ok Adam, you are my god!

    Regards
    Adam from Sweden

    March 3, 2013
  79. I had the issue, googled it, found your solution, went to the receiver while turning to my wife and said “I think I know what to do, but it’s complicated” did the trick and voila. I may not know much about cabling, electronics etc. but i know how to google :-). Thanks for sharing.

    March 8, 2013
  80. Joshua #

    Thank you Adam, I believe I owe you case of beer. After playing with buttons and checking connections I looked at the manuel and then finally Google, this popped up and it was instantly fixed, I feel like I owe you a case of beer for saving me the purchase of a new unit or taking mine in for repair..

    March 22, 2013
  81. Wendy Wood #

    Thankyou thankyou thankyou. another case of beer in the credit bank! We were just about to go out shopping for a new amp. I was sceptical but thought we may as well give it a try. Worked right away.
    Thanks

    March 30, 2013
  82. Darren #

    Um…wow. I, too, was about to go buy a new receiver, after taking the cover off and fiddling with everything in there. It was clicking on and off while I was reading this, so I got up and blew in the headphone jack, and the sound came on immediately. You just saved me a few hundred bucks, not to mention the happy wife points! Thanks so much.

    March 30, 2013
  83. Denon 790 here. Just got home and wife and kids complaining that no sound coming from TV. Connected Dish network and Xbox via HDMI, picture was fine, no sound at all. My first thought was something wrong with the amps and I was starting to curse at Denon. Figured, do a search and this blog popped up.

    Blew into the headphone jack, and message pops up, headphones removed or something like that, and voila, sound back on. Never in a million years would I have ever of though of something like that. I was already on Amazon, looking for a new receiver, lol.

    Thank-you so much.

    April 5, 2013
  84. Jorge #

    From Argentine, my Denon AVR 1709, worked right away. Gracias loco!!!!!

    April 15, 2013
  85. prs #

    wow. amazing. just about threw the 790 away. i wish all things were this easy to fix!!

    April 21, 2013
  86. Adam #

    OK, my Denon 1909 has been driving me crazy for weeks until I saw your post. Everything seemed to be working but I had no sound, my Speaker A/B button was useless, and my speakers didn’t register. There was occasional clicking. At one point I saw some “Input On” flash by but I didn’t get a good look. As soon as I saw your post I thought “‘H/P Input On,” that was it!” A little compressed air into the headphone jack and I’m good to go. THANK YOU!!

    April 27, 2013
  87. Chrissy #

    Happy mommy = happy kids. Thanks for the quick money saving information. I was ready to throw the damn thing out.

    May 3, 2013
  88. ted dell #

    WOW THANK YOU SO MUCH!!!

    May 4, 2013
  89. Scott #

    Many thanks for this posting. I spent about 30 mins on the Denon website and could not find the answer. One google search led me to your site and the right solution. Thanks again.

    May 7, 2013
  90. Sarah #

    THANK YOU! nuf said :)

    June 16, 2013
  91. Nick #

    Worked for me too, thank you! Still keeps coming back though, about every 20 mins – very annoying. Keep poking it with a wet qtip but that doesn’t solve it. Didn’t think my living room was particularly dirty and dusty…any suggestions for solutions?

    June 26, 2013
  92. O #

    The internet is an amazing tool. Thank you for saving me the time and trouble.

    June 28, 2013
  93. Rod #

    This post is still as relevant in 2013 as it was the day you posted it! I just saved me $500. I was about to dump my AVR-X1000 for a different brand because of this continuing annoyance!

    June 29, 2013
  94. Gord Simpson #

    Unbelievable. After 15 minutes of farting around with it and giving up. Couldn’t for the life of me figure out what H/P was. High Power? I didn’t know. HeadPhones didn’t occur to me cause I don’t use HeadPhones. I was ready to go out tomorrow and replace it.

    Big Damn Hero you are.

    July 4, 2013
  95. Pickles7 #

    The internet is a beautiful thing….thanks for this solution..you have save another person a new received.

    July 6, 2013
  96. Sarah #

    THANK YOU!!! :D

    July 14, 2013
  97. I didn’t have an H/P symbol but I thought, what the hell, I might as well try this and it worked!!!! I started laughing in disbelief!! Thank you for taking the time to post this!

    July 15, 2013
  98. I didn’t have the H/P symbol but I came across this post and thought I had nothing to lose by giving it a try and….. it worked!! The sound came back instantly!!! Thank you for posting this solution almost 3 years ago!!!

    July 15, 2013
  99. David #

    This reminds me of the very old days when you had to bang on a valve TV to get picture! Welcome to the digital age! Thanks very much for posting this. I was skeptical after 1 hour of troubleshooting the receiver I/O but sure enough just a simple blow into the headphone jack and I was back in business!!

    July 17, 2013
  100. Farooq A. Mirza, MD #

    Thanks for the tip.
    I have been struggling with this for the past week ready to throw away the unit. Now working fine.
    Farooq

    July 25, 2013
  101. John Stauffer #

    My wife and I were all prepared to disconnect the approximately 60 cables and wires plugged into the back and truck over to Best Buy cursing ourselves for not purchasing the extended warranty. Thanks to you and a can of Dust-Off Professional, I am now a technical genius.

    August 1, 2013
  102. sam #

    It is almost 3 years since this post was made. I googled and got to this page. I thought my hdmi board died. Thanks a lot!!

    August 6, 2013
  103. Scott #

    ok I usually don’t respond on these things but after 45 minutes of jacking with my stereo I found this post and blew in the head jack hole and boom…it worked again. Then because I jacked with all the settings before this the audio worked and then I had no picture on the TV so I followed the reset factory settings (page 57) and everything is working now. Amazing and thanks. I wish I would learn to Google before I spend the 45 minutes trying to figure things out. Thanks! Scott

    August 11, 2013
  104. Alan #

    Adam, I’m joining the ranks of the people you’ve helped with this post – I disconnected everything restripped wires, everything! Your solution did the trick in 2 seconds. Thankyou thankyou thankyou. Should our paths cross, drinks are on me.

    August 15, 2013
  105. Nick #

    Lol……………..you are such a lifesaver! I was about to toss my receiver out the door until I found your post! A million thank yous for taking the time to post the solution so others could benefit from it. Namaste

    August 15, 2013
  106. Bryan #

    Thank you for posting this. Works like a charm. You have just saved me a lot of time, hassle, and money. Thank you!

    August 25, 2013
  107. Rachel & Lance #

    My husband and I are overjoyed and still laughing about the simplicity of this fix. He was already headed to Best Buy to buy another $500 system when I came upon your post. He looked at me like i was nuts and then blew in the h/p jack. *hallelujah chorus* We can’t thank you enough for your initiative!

    September 3, 2013
  108. Helena #

    Many thanks. 8-)

    September 8, 2013
  109. Chris from Washington State. #

    This is awesome. I also came home and had my wife complain about our Denon all of a sudden stop playing sound. I was very upset obviously. Spent a half hour playing with settings and then saw this post. Took a can of compressed air into the headphone jack and it works!

    September 9, 2013
  110. kudoc@yahoo.com #

    Dude – You have solved my mystery sound problem. Denon 890 now working like a champ once more and making me realized just how dusty my house gets!

    September 11, 2013
  111. a danks #

    Still working and saving time over three years later! Thanks again!

    September 12, 2013
  112. Horacio #

    Thank you very much Adam, this solution worked fine in Mexico too :-)

    September 20, 2013
  113. We are truly not worthy! Thanks

    September 24, 2013
  114. Mark #

    It worked! Thanks for the advice…

    September 29, 2013
  115. Paul #

    I messed around for a couple hours trying to figure out why my Denon receiver suddenly stopped sending signal to the pre out terminals. Denon website was no help. Finally I decided to type Denon H/P input into Google. You saved me man!! A simple puff of air into the head phone jack and boom… sound is back. Talk about breathing new life into something…literally.

    October 20, 2013
  116. The subwoofer does not work on my Dennon. I changed the subwoofer cable and made sure it was connected correctly. My son made some changes on the setup and it still does not work. Of course as you know the manual is pretty useless in helping. please help if you can. Thanks

    October 20, 2013
  117. Greg #

    I was soo fustrated trying to get my sound back on. You saved me over 1,000 dollars not having to get a new receiver and paying someone to hook it up. Thank you. Thank you. One simple puff and sound was back on. I owe you a drink.

    October 26, 2013
  118. rene #

    Thank you for this post! My Denon AVR-1708 had this same problem and i was about to bring it in for a service. i cleaned out the headphone jack and problem was solved .very nicely done!

    November 1, 2013
  119. mark #

    thanks so much i only installed yesterday and stopped working today GUTTED
    not even paid my mate for it yet,
    found your post 2 puffs in head jack and all is well
    i think i owe you more than a drink

    THANKS SO MUCH

    November 17, 2013
  120. Jeff #

    Thanks, shoot some canned air into the plug socket & all’s well.

    November 30, 2013
  121. Joe #

    Thank you so much – I was about to contact Geek Squad and spend a lot of money on a service call !!! You saved me from spending money I couldn’t afford to part with !!!

    December 1, 2013
  122. Jarek Swiecicki #

    You’ve saved my day! Thanks a lot!

    December 11, 2013
  123. Rick #

    I was shopping for a new receiver, and decided to check out the NET low and behold, clean the Head Phone outlet and we’re back up with sound again.

    Nice one……. Thanks

    December 15, 2013
  124. joe #

    you rock! another denon fix. mine was a AVR-1609. it kept toggling between H/P INPUT ON and SPEAKER ON.

    December 22, 2013
  125. Jeff #

    Glad I checked this blog. Yup, blowing out the earphones jack did the trick. Other blogs made it sound like I was out of luck. I am glad I read further!.

    December 26, 2013
  126. Steve Mitchell #

    Thanks! This really helped!!!!

    December 29, 2013
  127. Kristy #

    You are THE man- that was the problem- audio working now-thank you!!

    January 5, 2014
  128. Brian C #

    Add another to your list of saves! I was able to cancel my Amazon order for a replacement.

    January 19, 2014
  129. OMG there are very few things in life more satisfying that something like this. You have saved me hours of frustration, service calls to Denon, etc. Thank you!

    February 10, 2014
  130. Danielle #

    This happened to us a year ago and we found your post. It just happened again and with your wisdom, problem solved in 30 seconds. You should get free product for all the time you are saving their customer service agents.

    February 20, 2014
  131. Joe #

    HE is the MAN indeed, I had the same problem, heard some clicking and then poof no sound and was only saying stereo even tho it should have said dolby d. Took and hour and swapped cables and everything and still no sound just video. Came online and yours was first hit and did the blowing into the headphone jack and was cured!!! Many thanks :)

    March 2, 2014
  132. I’ve a M-CR603 with the same issue. Your advice to fix the problem was the right solution and everything works as before. Thank you so much and keep posting these kind of advices!

    March 26, 2014
  133. Robert #

    Perfect! A little shot of compressed air took care of the problem. Many thanks for the information.

    March 28, 2014
  134. Roger #

    I can’t believ it! Just spent 1 1/2 hours trying to solve this problem, searching through the manual. Ended up reseting the microprocessor(I really regret that now) wich did nothing except make me lose all my settings.
    Had started to accept that had to look for a replacement for my trusted Denon when I found your post, tried your solution, and “Klick”, the sound was back, along with the missing options in the menues. Had to wait for me to stop laughing before writing this.

    Guess I know what I’m doing tomorrow night, reconfiguring my receiver.

    ManyThanks from Sweden.

    April 7, 2014
  135. Joost #

    Hi,

    Thanks for the tip! You saved my marriage after two days struggling. ;-)

    Regards,

    Joost
    The Netherlands

    April 20, 2014
  136. Ben #

    This solution even works in France ;) !! Thanks so much, I did change some HDMI cables though as I thought it came from there (should have read this earlier) !
    thanks again

    May 10, 2014
  137. Jefferey Raymond Jenkinson III #

    Thanks! You saved me a lot of time and trouble!
    A puff of air is all it took. LOL

    May 20, 2014
  138. Blazers #

    Hi i’m from philippines. I am laughing when i read all your post. still i’m not doing this for my denon receiver but luckily will work this solutions when i came home and started to puff the headphone jack…thanks bro

    June 4, 2014
  139. Blazers #

    Funny, I cant wait to go home now and just blow the headphone jack and to listen music…hehehe

    June 4, 2014
  140. Adam #

    Thanks a bunch! I used a quick spritz of compressed air and it got it (blowing into the port was doing something, but not quite getting it fixed). Saved me a ton of time and aggravation!

    June 10, 2014
  141. Nancy Booth #

    Yay–I just plugged and it worked! Fretted for a while, but you saved me from true anguish! Thank you so much.

    June 12, 2014
  142. JMak #

    My next child will be named Adam Nash in your honor. I spent a week troubleshooting until I happened upon your solution. I sucked the dust out of the headphone jack with my vacuum hose and it instantly fixed the problem. I put a nylon stocking over the opening of the hose just in case I accidentally removed something I didn’t intend to. The nylon caught bits of pretzel sticks that my 4 year old was eating right around the same time the problem with the surround sound began.

    Maybe instead of having another child I will raise a beer and cheer you instead. Thank You!

    June 24, 2014
  143. MK #

    Thank you very much for this post!! Just blew into the jack and it was working again…. this post is still helpful almost 4 years later (and it was on a different model too)

    July 1, 2014

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